Arrival
Some recommendations of sources of accommodation for traders staying overnight are:
Reminders before the event
Those who would like to film at the event must fill in the form here and return it to the venue by email at [email protected] 1 week prior to the start of the event.
Please note that only hand-held, battery-powered equipment may be used in the hall. Gangways must be clear of dollies, tripods, cables and any other accessories.
For those doing talks
Facilities at the venue
There will be x3 Cash Machines available in the Grand Hall, on the Ground Floor. One is located to the left of Coe’s Bakery, one to the right of Eighteen 86 and one to the left of Live Well.
A NatWest cash point machine is located on Olympia Way, opposite Kensington (Olympia) station. This is close by to the visitor entrance of the Grand Hall.
Branches of major banks with ATM’s can be found on Kensington High Street.
Barclays
208 Kensington High Street
W8 7RJ
t: 0845 755 5555
w: barclays.co.uk
HSBC
92 Kensington High Street
W8 4SH
t: 0845 740 4404
w: hsbc.co.uk
Lloyd’s Bank
112-114 Kensington High Street
W8 4SN
t: 0845 300 0000
w: lloydsbank.com
Natwest
55 Kensington High Street
W8 5ED
t: 0845 303 0955
w: natwest.com
A cloakroom is located on the Ground Floor (right by Coe's Artisan Bakery - top right of the floor plan)
There is a small charge per item stored.
The Cloakroom will be open from 9:30am until 6:30pm Saturday; and 9:30am until 5:30pm Sunday.
The Water Points are located around the perimeter of the venue on both levels, including in the Cookery Classes area and the Wash Up Area at the 'top' of the ground floor floor plan.
Please do NOT pour cooking oils or solid food stuff into the sinks provided.
The First Aid area of the show is next to the Vegan Business Tribe Live area, shown on the floor plan in the top right of the ground floor. (Visitors turn right as they come in the entrance)
The venue provides emergency first aid assistance to anyone who needs it. Please contact the nearest security personnel or the Public Information Desk for help. Alternatively, there are first aid rooms on the ground floor – see floor plan here for the location of the first aid rooms. (Top-right of the floor plan, accessible via the Vegan Business Tribe Live area, and at the bottom left of the ground floor there is a stairwell marked out for First Aid aswell)
If you believe an ambulance needs to be called, please ensure that this request is directed to the venue’s emergency control room on 020 7598 2666. The staff’s knowledge of the venue and directions for the ambulance could save vital time.
For non-emergency calls, please use (020 7598) 2411.
All lost property should be handed to the venue’s cloakrooms.
If you are a victim of theft or damage, please report this to your nearest security personnel or steward. The organisers, however, cannot be held responsible for the loss or damage to your property.
Contact email for lost property post-event: [email protected]
Toilets are available throughout the venue. Please refer to the floor plan for locations.
Bins
There will be ample rubbish bins for clearing out rubbish.
All Waste should be discarded in clear plastic bags – These are widely available from most online retailers or catering suppliers.
Recycling
Olympia London recycles or reuses all waste. Certain items are separated on site:
- large quantities of paper,
- glass,
- plastics,
- wood (without nails) and
- flat-packed cardboard.
Please separate these items from your general stand waste for collection.
Cooking oils
All cooking oils need to be removed from the venue in sealed containers. There are no facilities on site for cooking oil disposal.
Leftover stand materials after the show
The tenancy period of the show for exhibitors ends at 8pm on Sunday. Any stand materials not collected by that time will be disposed of.
Exhibitors and their contractors must remove excessive or hazardous waste at the end of the show, otherwise charges will be incurred.
Excessive Waste
Excessive waste is defined as:
- literature (of any amount);
- stand fitting material;
- pallets;
- material packaging; and
- quantities of unsold stock or ‘give-aways’.
Hazardous Waste
Hazardous waste is classified by the 2005 Hazardous Waste Regulations as:
- light bulbs and fluorescent tubes;
- electrical equipment and fittings;
- gloss and emulsion paint and their containers;
- cooking oils and their containers;
- aerosols both full or empty;
- oils and lubricants; and
- oily rags.
Food Waste
We are working with City Harvest (on stall KH4) to help dispose of edible food waste. For non-edible food waste there will be bins specific to this available to traders.
Food waste should go into food waste bags which must be discarded into the designated food waste bins.
Other important notes
- We do not tolerate bad language or aggressive behaviour from the public (occasional) or exhibitors (very rare but has happened in the past).
- If you encounter anyone displaying unruly/abusive behaviour, please ask your colleagues or neighbouring exhibitor to alert a member of the event organising team (security, stewards), and we will assist if required.
- Please note that exhibitors are advised to stay calm at all times when dealing with the public, with moderate language in the very unlikely event of a hostile encounter.
- There will be CCTV operational on site, and those displaying aggressive behaviour will be swiftly expelled from the venue, and readmittance may be refused.
- In the case of this being from an exhibitor, no refunds may be issued.
Flyering to visitors at the event is only permitted for traders at their stalls. Flyering outside of stall space around the site grounds is not permitted.
Assistance dogs are permitted access to the show. No other pets will be permitted access to the venue during the open period.
Those who would like to film at the event must fill in the form here and return it to the venue by email at [email protected] 1 week prior to the start of the event.
Please note that only hand-held, battery-powered equipment may be used in the hall. Gangways must be clear of dollies, tripods, cables and any other accessories.
Security is provided for the show from 8am on Friday until 10pm on Sunday. Please do not arrange for goods to be delivered to the venue before this time. Please assist us by wearing your wristbands within the venue at all times after you have picked these up on arrival.
Please take account of the following security advice from the venue:
- Take home any valuable items each night.
- Do not leave your stand unattended at any time during setup, the open period or breakdown. Do not leave the hall until all visitors have gone each evening.
- Do not position valuable items at the front of your stand, where you may not be able to keep an eye on them.
- Ensure you have enough staff, so that the stand is not vulnerable to thieves and do not ask a neighbouring exhibitor to watch over your stand while you go for a break. They may become busy and not be able to keep an eye on your stand.
- Remove all portable or valuable items from the stand on the evening the show closes. Do not leave them until the following day for collection.
- Arrive in time for the show. Ensure your stand is staffed at least 15 minutes before show open time of 10am on Saturday and 10am on Sunday.
- If you are a victim of theft or damage, please report this to venue staff. The organisers, however, cannot be held responsible for the loss or damage to exhibitors’ property.
- Please be aware of possible terrorist activities and the fact that we are in a busy area of London. If you notice anyone behaving suspiciously, tampering with equipment, or any unattended bags or parcels please report this to security or a member of the organising team immediately.