FAQ’s

FAQ’s regarding entry / tickets:

Will there be tickets available on the gate?

The amount of tickets available on the gate are subject to advance ticket sales and venue capacity - once the venue's capacity is reached, a 1-in-1-out policy will be implemented, at which stage you will have to wait for a while before being allowed into the venue (or not at all).

Also we would like to stress that attendance at this particular event has been growing year on year since its inception in 2013.

To guarantee your place at the event and avoid disappointment, therefore, we recommend buying tickets in advance, especially for visitors who are planning to travel from outside London for specific stallholders / guests.

Entry points and Exit
Ticket Type Entrance to be used during opening hours
Adult Advance Tickets Blythe Road
Concessions Advance Tickets Hammersmith Road
Guest Tickets Hammersmith Road
Complimentary Tickets Hammersmith Road
Wristbands Hammersmith Road
Coupons Hammersmith Road
Visitors with Disabilities / Carers Hammersmith Road
Tickets on the gate Hammersmith Road
Readmittance Hammersmith Road

The Blythe Road entrance goes into Olympia West.
The Hammersmith Road entrance goes into Olympia Central.

Exit is via Olympia Central only into Hammersmith Road (no exit via Olympia West).

Do kids need to buy tickets to enter?

Kids under 16 do not have to purchase tickets - they can enter the event for free as long as they are accompanied by adults. Please, however, bring your ID's for verification on the gate.

If I need to leave the venue temporarily, can I re-enter at a later time during opening hours?

Yes you can - make sure to get yourself a readmittance stamp at the Exit (via Olympia Central on Hammersmith Road) before leaving the venue. Re-entry is via the Hammersmith Road entrance into Olympia Central.

Bag searches on entry

Visitors to the event are liable to bag searches on entry at both the Blythe Road entrance (into Olympia West) and the Hammersmith Road entrance (into Olympia Central).

 

FAQ’s before the event:

Getting to the venue

The venue's full address is:

Olympia London, Hammersmith Road, London W14 8UX

Please visit the page here for full directions to the venue. Please note: It is quicker and easier to travel to Olympia London by public transport.

Google Map showing the surroundings of the venue is below:

A map showing how the different halls of Olympia London are connected is shown below.

Parking

Parking is NOT included in the ticket prices – this needs to be booked separately.

Olympia London has its own multi-storey car park next to the event site. To book your parking at Olympia London's car park, please use the form here. (please note: parking spaces at this car park need to be booked in advance)

For other parking options nearby, follow the link here.

Taxis

Should you require taxis on the day, here are a few taxi companies with telephone numbers:

Taxi Company Phone number
Addison Lee 0844 800 6677
eConnect Cars (fully electric - recommended) 020 3002 5544
K.A.B. Cars 020 7381 8888
Hurlingham Cars 020 7381 1111
North End Prestige Cars 020 7381 5555
Olympia Cars 020 7751 1111
Computer Cab Paddington 020 7286 0286
Radio Taxis 020 7272 0272
Regency (mini cabs) 020 7602 2000

Both the Blythe Road and Hammersmith Road entrances are well served by taxis.

Visitors with Disabilities

Arrival

Visitors with disabilities are encouraged to come to the front of the queue at the Hammersmith Road entrance into Olympia Central whilst waiting before the event opens. Sheltered seating areas are available if required.

Visitors in wheelchair and mobility scooters are advised to arrive early (10:45am) on Sunday morning for priority access - the first hour of Sunday is generally the quietest time and provides the best access for people with mobility scooters and wheelchairs.

Visitors with invisible illnesses are welcome to request priority entrance or assistance.

Parking

Should you require accessible parking space, please inform Olympia London's car parking staff on arrival.

There are eight wide accessible parking bays on the lower ground floor of the multi-storey car park (P3) at Olympia London. There is a ramp from there to ground level.

In addition, the lower level of each floor of the multi-storey car park is accessible via a lift. Please note that the upper levels of each floor require moving up/down a small number of steps for access to the lift.

If you are staying more than ten hours, it is cheaper to book for a whole day in advance; this will also guarantee you a space in the car park. Please note that the wide bays are allocated on a first come first, served basis. Click here to make a booking.

Payment can be made by credit card or cash at the permit machine.Most major credit cards are accepted.

All accessible parking is charged at the standard rates advertised on Olympia London's website here, and pre-booking in advance is strongly recommended. Pre-bookings can be made using the booking form here.

Olympia London's policy is to accommodate Blue Badge Holders if practically possible.

Venue Access

Olympia Central has a wheelchair lift in the foyer and passenger lifts to Levels One and Two.

Olympia London Conference Centre has its own entrance on Hammersmith Road and is accessed via a ramp in the foyer and lifts to Level Three.

For any special access requirements or requests, please contact the venue on 020 7385 1200.

Elevators

Elevators are readily available at the venue for visitors with disabilities to go from one floor to another.

Seating

Seating for visitors with disabilities is available throughout the venue.

Moreover, in each talks room with rows of seating, seats will be made available for visitors with disabilities in the front row of the talks rooms, and spaces for wheelchairs/mobility scooters made available. Anyone who is hard of hearing, or has a disability, and requires front-row seating, should make themselves known to stewards manning the talks room in question, and priority seating will be arranged.

Accessible toilets

Accessible toilets are clearly marked at the venue.

Assistance animals

Assistance animals are welcome.

Hearing aid

Olympia Central's main reception and Olympia car park's pay station have hearing hoops.

The switchboard operates the 'Typetalk' system.

Wheelchairs

Wheelchairs are available on loan for use at Olympia London, on receipt of a refundable security deposit. We recommend that wheelchairs are booked in advance by calling the venue on 020 7598 2411. Your wheelchair can then be made ready for you on arrival at the venue.

Accessible taxis

Accessible taxis can be booked through Computer Cab (020 7432 1432).

Video

Here is a video put together by Olympia London explaining the accessible facilities available at the venue:

Further assistance

Should you require any information on accessibility prior to your arrival, please contact the venue's Switchboard on 020 7385 1200.

If you have any requests, concerns, or questions please email info@vegfest.co.uk in advance of the event, thanks

Vegan Policy

Everyone is welcome to attend VegfestUK events as a visitor, regardless of their current dietary, lifestyle, political of philosophical status. VegfestUK events welcome people who are vegan, transitioning, curious or completely new to the whole concept. People who currently choose to use animal products will be very welcome to attend and will be pleasantly surprised by the array of vegan options available. Many people go vegan after visiting our events, which is awesome. We do ask that visitors to VegfestUK events do not wear or use or consume any animal products when visiting the show.

Hotel

We have a limited number of exclusive hotel deals for attendees of this event. These special offers can be booked by telephone or online via HotelMap at the link here:

https://www.hotelmap.com/pro/MZM8Z

Alcohol / Glass Bottles / Illegal Substances / Weapons

Please do not bring any of these to the event - your cooperation is much appreciated, thanks.

Animals

Pets and other animals are not permitted on site due to health and safety reasons.

However, assistance animals are welcome.

Unruly Behaviour

No unruly or offensive behaviour will be tolerated at any time and the event management reserves the right to remove any such person who they deem to be using offensive language or behaviour. This particularly applies to anyone abusing or shouting at any of the event organisers, exhibitors, guests or venue staff.

No Smoking Policy

Smoking is prohibited in all areas of the venue (this includes use of electronic cigarettes).

 

Utilities at the venue:

Cloakrooms

Cloakrooms are available in Olympia Central Levels 1, 2 & 3.

There is a small charge per item stored.

Cash Machines

There are ATMs in the main entrance foyers of Olympia Central and West and on Level One of Olympia Central.

A NatWest cash point machine is located on Olympia Way, opposite Kensington (Olympia) station.

Branches of major banks with ATM's can be found on Kensington High Street.

Barclays 
208 Kensington High Street
W8 7RJ
t: 0845 755 5555
w: barclays.co.uk

HSBC
92 Kensington High Street
W8 4SH
t: 0845 740 4404
w: hsbc.co.uk

Lloyd's Bank
112-114 Kensington High Street
W8 4SN
t: 0845 300 0000
w: lloydsbank.com

Natwest
55 Kensington High Street
W8 5ED
t: 0845 303 0955
w: natwest.com

Santander
142-144 Kensington High Street
W8 7RL
t: 0845 765 4321
w: santander.co.uk
Toilets

Toilets are readily available across the 4 halls used by the event - see the venue floor plans for locations.

All separate, accessible toilet facilities are unisex.

There are also modified cubicles within the gents and ladies toilets.

Baby Change

Baby changing facilities are available in

  • the female toilet in Olympia West Level 1,
  • the female toilet in Olympia Central Level 1, just next to the shutters dividing Olympia West and Olympia Central
  • the female toilet in Olympia Central Level 2, just next to the lifts connecting the different levels of Olympia Central
Medical Centre

The venue's Medical Centre is located in Olympia Central Level 1 and is clearly signposted.

Waste Disposal

Bins for waste disposal are readily available in all exhibition halls used by the event.

Internet

The venue provides a free Wifi service which is not secure and is only suitable for casual browsing of data or social media posting, rather than streaming of large amounts of data.

If you require a secure broadband for the duration of the event, please email the venue's internet suppliers EForce at sales@eforce.co.uk for an order form, and return it to EForce by September 28th 2018.

Please note:

  1. Internet is charged per device. If you need internet on more than 1 devices, please book more than 1 connection point using the order form at the link above.
  2. Also make sure that your devices are up to date before use at the venue.