FAQ’s

Here are the answers to a number of frequently asked questions from visitors to our previous events:

Event Programme

The full event programme (with full timetables and lists of speakers, comedians, musicians, stallholders and caterers) will be released in October 2018 on this page here.

Tickets

Advance tickets are now available to buy on this page here.

See below for answers to frequently asked questions regarding ticketing:

What does an entry ticket include?

Each entry ticket (advance / on the gate) includes access to ALL talks, cookery demos, music, workshops, kids activities, art exhibition, panels, comedy sessions and other entertainment at the show.

Please note however that food and shopping are chargeable at the event.

Weekend Tickets - how many tickets will I actually receive?

Each customer who buys a weekend ticket will receive one ticket which can be scanned on both Saturday and Sunday.

BOGOF / BOGOHP ticket - how many actual tickets will I receive?

Each customer who buys a BUY ONE GET ONE FREE / BUY ONE GET ONE HALF PRICE ticket will receive 2 tickets in total.

Will there be tickets available on the gate?

The amount of tickets available on the gate are subject to advance ticket sales and venue capacity - once the venue's capacity is reached, a 1-in-1-out policy will be implemented, at which stage you will have to wait for a while before being allowed into the venue (or not at all).

Also we would like to stress that attendance at this particular event has been growing year on year since its inception in 2013.

To guarantee your place at the event and avoid disappointment, therefore, we recommend buying tickets in advance, especially for visitors who are planning to travel from outside London for specific stallholders / guests.

Exact change (for ticket purchases on the gate)

Should you plan to buy tickets on the gate, please bring exact change to help speed up the processing of ticket purchases made on the gate, thanks.

NB: Tickets on the gate are limited and might run out on the day subject to advance ticket sales and visitor numbers on the live show days.

Do kids need to buy tickets to enter?

Kids under 16 do not have to purchase tickets - they can enter the event for free as long as they are accompanied by adults. Please, however, bring your ID's for verification on the gate. Also children must be supervised by a parent / guardian at all times.

 

Entry, Re-Entry and Exit

Entry points and Exit
Ticket Type Entrance to be used during opening hours
Adult Advance Tickets Blythe Road
Concessions Advance Tickets Hammersmith Road
Guest Tickets Hammersmith Road
Complimentary Tickets Hammersmith Road
Wristbands Hammersmith Road
Coupons Hammersmith Road
Visitors with Disabilities / Carers Hammersmith Road
Tickets on the gate Hammersmith Road
Readmittance Hammersmith Road

The Blythe Road entrance goes into Olympia West.
The Hammersmith Road entrance goes into Olympia Central.

Exit is via Olympia Central only into Hammersmith Road (no exit via Olympia West).

If I need to leave the venue temporarily, can I re-enter at a later time during opening hours?

Yes you can - make sure to get yourself a readmittance stamp at the Exit (via Olympia Central on Hammersmith Road) before leaving the venue. Re-entry is via the Hammersmith Road entrance into Olympia Central.

Bag searches on entry

Visitors to the event are liable to bag searches on entry at both the Blythe Road entrance (into Olympia West) and the Hammersmith Road entrance (into Olympia Central).

 

Travelling to the venue

(tabs arranged in alphabetical order of headings)

Getting to the venue

Please see this page here for full information on getting to the venue.

 

Hotel - via HotelMap

We have a limited number of exclusive hotel deals for attendees of this event. These special offers can be booked by telephone or online via HotelMap on this page here.

Should you have any questions on hotel bookings via HotelMap, please email Assistance@HotelMap.com or on +44 (0)20 7292 2335.

NOTE: Hotel costs are not subsidised by the organisers.

Parking

Parking is NOT included in the ticket prices – this needs to be booked separately by visitors.

Olympia London has two public car parks - they are indicated as P3 and P4 on the map here.

P3 is a multi-storey car park with 380 spaces (height restriction of 2 metres).
P4 is a flat-surface car park with 175 spaces (height restriction of 4 metres).

Car parking opening times

Friday 0700-2230
Saturday 0700-1900
Sunday 0700-2230

To book your parking at Olympia London's car park, please use the form here. (please note: parking spaces at this car park need to be booked in advance)

For other parking options nearby, follow the link here.

Taxis

Should you require taxis on the day, here are a few taxi companies with telephone numbers:

Taxi Company Phone number
Addison Lee 0844 800 6677
eConnect Cars (fully electric - recommended) 020 3002 5544
K.A.B. Cars 020 7381 8888
Hurlingham Cars 020 7381 1111
North End Prestige Cars 020 7381 5555
Olympia Cars 020 7751 1111
Computer Cab Paddington 020 7286 0286
Radio Taxis 020 7272 0272
Regency (mini cabs) 020 7602 2000

Both the Blythe Road and Hammersmith Road entrances are well served by taxis.

Virtual tour of the venue

Please visit the hyperlinks below for virtual tours of different parts of the venue:

Olympia West - click here

Olympia Central (Levels 0, 1 and 2) - click here

Olympia Conference Centre (Central Level 3) - click here

 

Visitors with Disabilities

Click here for facilities and measures put in place to ensure that visitors with disabilities have a pleasant time at the event.

 

Facilities at the venue

(tabs arranged in alphabetical order of headings)

Baby Change

Baby changing facilities are available in

  • the female toilet in Olympia West Level 1,
  • the female toilet in Olympia Central Level 1, just next to the shutters dividing Olympia West and Olympia Central
  • the female toilet in Olympia Central Level 2, just next to the lifts connecting the different levels of Olympia Central
Cloakrooms

Cloakrooms are available in Olympia Central Levels 1, 2 & 3.

There is a small charge per item stored.

Cash Machines

There are ATMs in the main entrance foyers of Olympia Central and West and on Level One of Olympia Central.

A NatWest cash point machine is located on Olympia Way, opposite Kensington (Olympia) station.

Branches of major banks with ATM's can be found on Kensington High Street.

Barclays 
208 Kensington High Street
W8 7RJ
t: 0845 755 5555
w: barclays.co.uk

HSBC
92 Kensington High Street
W8 4SH
t: 0845 740 4404
w: hsbc.co.uk

Lloyd's Bank
112-114 Kensington High Street
W8 4SN
t: 0845 300 0000
w: lloydsbank.com

Natwest
55 Kensington High Street
W8 5ED
t: 0845 303 0955
w: natwest.com

Santander
142-144 Kensington High Street
W8 7RL
t: 0845 765 4321
w: santander.co.uk
Internet

The venue provides a free Wifi service which is not secure and is only suitable for casual browsing of data or social media posting, rather than streaming of large amounts of data.

If you require a secure broadband for the duration of the event, please email the venue's internet suppliers EForce at sales@eforce.co.uk for an order form, and return it to EForce by September 28th 2018.

Please note:

  1. Internet is charged per device. If you need internet on more than 1 devices, please book more than 1 connection point using the order form at the link above.
  2. Also make sure that your devices are up to date before use at the venue.
Medical Centre

The venue's Medical Centre is located in Olympia Central Level 1 and is clearly signposted.

Toilets

Toilets are readily available across the 4 halls used by the event - see the venue floor plans for locations.

All separate, accessible toilet facilities are unisex.

There are also modified cubicles within the gents and ladies toilets.

Waste Disposal

Bins for waste disposal are readily available in all exhibition halls used by the event.

 

Vegan Policy

Everyone is welcome to attend VegfestUK events as a visitor, regardless of their current dietary, lifestyle, political of philosophical status. VegfestUK events welcome people who are vegan, transitioning, curious or completely new to the whole concept. People who currently choose to use animal products will be very welcome to attend and will be pleasantly surprised by the array of vegan options available. Many people go vegan after visiting our events, which is awesome.

We do ask that visitors to VegfestUK events do not wear or use or consume any animal products when visiting the show.

 

Other Policies

(tabs arranged in alphabetical order of headings)

Alcohol / Glass Bottles / Illegal Substances / Weapons

Please do not bring any of these to the event - your cooperation is much appreciated, thanks.

Animals

Pets and other animals are not permitted on site due to health and safety reasons.

However, assistance animals are welcome.

Flyering at the venue

Unless agreed in advance with the organisers, flyering to visitors at the event is forbidden.

Lost Property

During the show tenancy period, any items found will be handed to our security staff (location of Security Office TBC).

No Smoking Policy

Smoking is prohibited in all areas of the venue (this includes use of electronic cigarettes).

Photography / Filming

For everyone at the show

Please note that exhibitors, speakers, performers and visitors at VegfestUK events may appear in photos or films produced from the events without prior consultation.

For those who would like to film at the event

Those who would like to film at the event must fill in the form here and return it to the venue at Fay.Pearson@olympia.london 1 week prior to the start of the event.

Please note that only hand-held, battery-powered equipment may be used in the hall. Gangways must be clear of dollies, tripods, cables and any other accessories.

Unruly Behaviour

No unruly or offensive behaviour will be tolerated at any time and the event management reserves the right to remove any such person who they deem to be using offensive language or behaviour. This particularly applies to anyone abusing or shouting at any of the event organisers, exhibitors, guests or venue staff.